Exchange and Return Policy
The customer has the right to return/exchange any item ordered from 21 days of the shipping date. Returns/exchanges are not accepted on items that are no longer considered brand new such as the time when the left our store. We do not accept returns on items that have been washed, stained, misused, or in any other way altered that the item will be unable to be resold as brand new to future customers. The return/exchange must also include the order invoice that was sent to the customer at checkout which is why we require an email to be given or the exchange/return will not be accepted. If a return/exchange is sent back to our store and doesn't meet all of the criteria stated above, the return/exchange will be void and will be returned to the customer at their expense.
From time to time, we receive an order back that has shipped from our store and either wasn't delivered to the correct address, left unclaimed by the customer and returned to us by the post office as they were not home at the time of the delivery, etc. We will treat this occurance as a return unless incorrectly addressed by our company and all fees associated with a return/exchange will apply. Please double check your purchase info including your shipping destination to make sure that nothing has been missed or left out as we are not responsible for shipping errors due to incomplete or incorrect addresses that are supplied by the customer. If you do see an error in your order, please email us immediately as most items ship in 2-3 business days from the time the order was placed.
In order to help keep our prices low, there is a 25% restocking & administration fee for all returns / exchanges for the entire order's total amount and all shipping charges are nonrefundable. Cancellations Orders can not be cancelled once they are moved out of the "New" category as they are in the process of being verified for correct shipping and billing information, being charged, etc. All cancellations requested by the customer will be treated as a refund and all fees that are associated with returns and exchanges will be applied.
Returns Without Email Receipt
All returns must have the original shipping label and the email order invoice that was sent at the time of checkout. If either of these two are not included, an additional 15% fee is required for processing.